Posted By: Isheta
Livspace Complaints – would not recommend Livspace to anyone! – charge us at least 40% more than market rates with zero transparency on where is the money going
Livspace is trying to make a process for the enitre house design work but has not been able to do it yet. The process is more on paper, but not feasible and practised in principle at all. We got our 3BHK done from them in Mumbai and wanted a hassle free project as we cannot afford to spend a lot of time. However, every single member in the team is extremely slow. The design phase took 3 months because the designer would not send us 3D designs in time and took weeks. After that, the execution was promised in 2 months but its 4 months already and still another week or so to go.
People on the project dont talk to each other due to which there is always a huge communication gap. The designer quality is average and most of the design work was our idea. She only helped us execute it. With a ticket size of 25 Lakhs, I would have expected a more senior designer and a smooth execution but clearly noone cares. The project head does not speak to us once the project was sold and project managers and designer is left to handle goof ups. There is no proper escalation matrix and we are left with struggling with the same set of people who cannot help.
On top of all this mess, they charge us at least 40% more than market rates with zero transparency on where is the money going. The only saving grace in this project was the contractor whose work is really clean and he is very professional. Its an irony that the organized set up was disappointing and the contractor who I was vary to deal with turns out amazing. I wish I had found him earlier directly, I would have designed the house and got it executed through him directly and saved at least 5-7 Lakhs. I would not recommend Livspace to anyone!