Posted By: Aditya
Livspace Complaints – Worst experience with Livsapce I have had with any service –
Will never recommend Livspace services to anyone.
We have had a kitchen remodelled by Livspace. We also wanted a one stop shop instead of having to chase up with contractors or carpenters independently.
Livspace’s design boutique in Lavelle Road is quite impressive and gave an impression of them being a popular choice among customers given the number of people visiting it.
Livspace takes the payment upfront and is very rigid about their process which means pay before they share anything (even tentative dates) with you. Once we paid for the design, the execution did not start till a month later (delayed from when they said it would). They had promised that the Project Manager will oversee execution and keep track – he was missing for the most part. The workers came in on their own sweet time – very less work was accomplished daily. Their Customer service is pathetic and not responsive. We have had multiple escalations with no response for a month.
Project is delayed by more than 2 weeks (it was already delayed in starting due to Covid) , now they are asking for payment without even bothering to inform on delays.
This is the worst experience I have had with any service. I think going with a single contractor might have been easier.
Will never recommend their services to anyone.
Posted By: Ankit Patni
Livspace Complaints – Not chose Livspace for any small or big work, don’t get into this trap by looking at good websites, ads, nice picture of their projects because all is fake.
If you think Livspace is the right company for your interiors then I challenge you to think twice. They are not serious about their work, need pushback and follow-ups for every single thing. Always delayed on milestones but very prompt in chasing you for payment (even in the mid-night).
we have given our two flats project to Livspace in the month of 10-Sep-19 my project ID is 401408.
Initially, when we saw their previous projects we were very excited about their designs. When we started designing my house I realized that they don’t have a good design team who can understand my needs and can give results based on my taste. Literally, I have to spend lots of my time to and find designs on my own to keep the project on track and avoid delays.
My project is in mid but still, I have not got the quality 3D renders of my house which I can see before finalizing the design.
To avoid delays I did 50% payment to Livspace so they can start my work for Kitchen & Wardrobes. They assured me that furniture will be ready in 60 days and after getting the remaining 50% payment they will deliver and install the furniture.
Even after 60 days, I need to do multiple follow-ups with Livspace get the furniture. I have done 100% payment now and still, dates are not confirmed by Livspace.
There is no transparency in their processes. Initially, they tell you that you will get a project manager, engineer, escalation manager and a POC but frankly everything is just fake at their end. None of their mobile numbers is updated on their site in “My Account” section and reaching out to them is great pain.
I suggest you to not chose Livspace for any small or big work, don’t get into this trap by looking at good websites, ads, nice picture of their projects because all is fake.
After multiple escalations, they are still not serious. So don’t waste your hard-earned money with the people who are not professionals.